Donations Policy

At Sungardens Palliative Care, every donation helps us provide compassionate care and support to patients and families facing life-threatening and life-limiting illnesses.

We value every contribution, no matter the size, and are committed to using donations responsibly, transparently and in support of our mission.

Thank you for partnering with us to make a meaningful difference in our community.

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Ways to Donate

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You can support Sungardens Palliative Care in several ways:

• Once-off online donations

• Monthly recurring debit order donations

• EFT (Electronic Funds Transfer)

• Donations at our reception

• Donations through fundraising campaigns

• Gifts in memory or celebration of loved ones

• Bequests and legacy giving

• Donating items to our Retail Shop

Donation options available on our website may change from time to time as we continue improving the ways people can support our work.

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Secure Online Donations

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Where applicable, online donations are processed through secure third-party payment providers, including Yoco.

Sungardens does not store your banking or payment card information.

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Monthly Debit Orders

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Monthly giving provides ongoing and sustainable support that helps us continue delivering compassionate palliative care throughout the year.

If you wish to amend or cancel your recurring donation, please contact us and we will gladly assist you.

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Receipts

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A confirmation or receipt will be provided for donations where applicable.

If you require a donation receipt and have not received one, please contact us.

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Responsible Stewardship

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We are committed to managing every donation responsibly and using funds in support of our charitable mission.

Where possible, donations are directed towards patient care, community services, education, operational sustainability and other initiatives that enable Sungardens to continue serving those who need us most.

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Our Commitment to Donors

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We are committed to treating every donation with integrity,

transparency and gratitude.

We will:

• Use donations responsibly in support of our mission.

• Respect your privacy and protect your personal information.

• Never sell your personal information to third parties.

• Communicate honestly about our work and impact.

• Welcome your questions about how your support helps our organisation.

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Refunds

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If you believe a donation was made in error or experience any payment issue, please contact us as soon as possible.

Refund requests will be considered on a case-by-case basis and in accordance with applicable laws and payment provider requirements.

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Questions About Donations

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We understand that donors may have questions before making a contribution.

If you would like more information about donating, fundraising or supporting Sungardens Palliative Care, we would be pleased to assist you.

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Contact Us

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Sungardens Palliative Care:

📍 18 Twig Street, Lynnwood Glen, Pretoria

📞 012 348 1934

✉️ reception@sungardens.org.za

🌐 www.sungardens.org.za

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Thank you for choosing to support Sungardens Palliative Care.

Together, we can continue providing compassionate care, dignity and hope to patients and families when they need it most.