Privacy Policy
Last updated: July 2026
Privacy Policy
At Sungardens Palliative Care, we value the trust you place in us. Protecting your personal information is an important part of that commitment. We are committed to protecting your personal information and respecting your privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or engage with our organisation.
Information We Collect
Depending on how you interact with us, we may collect personal information such as:
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Your name and surname
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Contact details (email address and telephone number)
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Information submitted through our contact forms
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Newsletter subscriptions
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Event registrations or RSVPs
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Donation information
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Volunteer or employment enquiries
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Any other information you choose to provide to us
We may also collect anonymous website usage information through cookies and analytics tools to help us improve our website.
How We Use Your Information
We use your information to:
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Respond to enquiries.
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Process donations.
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Communicate with you about our services, events or fundraising initiatives.
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Send newsletters where you have chosen to receive them.
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Improve our website and visitor experience.
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Comply with applicable legal obligations.
We will only use your information for the purposes for which it was collected or where permitted by law. We will never sell your personal information to third parties.
Donations and Payments
Sungardens Palliative Care accepts donations through secure third-party payment providers, including Yoco, as well as EFT payments.
Payment information entered through third-party payment platforms is processed securely by those providers in accordance with their own privacy and security policies. Sungardens does not store your banking or card details.
Cookies
Our website uses cookies to improve your browsing experience and to better understand how visitors use our website.
You may choose to accept or decline cookies through your browser settings or our cookie banner where applicable.
Third-Party Services
Our website may include links to third-party websites or make use of services such as:
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Yoco
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Google Analytics
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Google Maps
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YouTube
These services have their own privacy policies, and Sungardens is not responsible for their content or privacy practices.
Protecting Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Only authorised persons have access to personal information where required to perform their duties.
Your Rights
In accordance with POPIA, you have the right to:
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Request access to your personal information.
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Request correction of inaccurate information.
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Request deletion of personal information where permitted by law.
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Withdraw consent where processing is based on your consent.
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Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Sungardens Palliative Care:
📍 18 Twig Street, Lynnwood Glen, Pretoria
📞 012 348 1934
✉️ reception@sungardens.org.za
By using this website, you acknowledge that you have read and understood this Privacy Policy.